HMO - Emergency Contacts et al

Living in a HMO provided by Eagle Estates?  

If so, you're in the right place.  If you are looking for Family Homes info, you'll find it here.

PLEASE BE CAREFUL WHEN CALLING OUT OF HOURS CONTRACTORS AS CHARGES MAY BE LEVIED TO YOU IF YOU HAVE NOT FOLLOWED THE ADVICE

Electrical issues

Power loss to many sockets and bulbs may be the result of a power surge or foreign / faulty plugs within a circuit. Power losses can be easily rectified in house by the following steps:

Locate the consumer unit/fuse board and check which switch or circuit has turned off (the button will be down). Attempt to re set by pushing the relevant switch up.  If it stays up then it was a simple trip issue.

If it drops again, this means there is an issue on the circuit.

We recommend you unplug each item currently in the circuit (all plugs and switches are off and removed) and re set the fuse board. You can then re add the plugs and turn on the switches one by one until the fuse cuts off again. This will find the fuse board " tripping issue". The electrical item or plug causing the issue must  not be used until it has been fixed.

If you have a higher emergency concerning electrical safety,  initially, you should raise the task through Arthur and allow Eagle Estates 48 hours to get your issue resolved .

Providing that you have followed these steps, you can call our preferred electrician, Zeus Electrical who can be contacted by WhatsApp on 07939 171437.  You must only call this number if you have reported the issue via Arthur Online more than 48 hours previously and have not been responded to.    

Please ensure you leave a message and state you are in an Eagle Estates HMO property.

If a light is not working or a socket is not working, please raise the issue via our Arthur App and we will handle when we are next open for business.

Hot Water and Heating

PLEASE BE CAREFUL WHEN CALLING OUT OF HOURS CONTRACTORS AS CHARGES MAY BE LEVIED TO YOU IF YOU HAVE NOT FOLLOWED THE ADVICE

Your hot water and heating may be down and you may need a plumber to investigate. Initially, you should raise the task through Arthur and allow Eagle Estates, 48 hours to get your heating and hot water working again.  Should your heating and hot water fail out of office hours, the emergency contact is Alpha Plumbing - 07940 044 665.  You must only call this number if both your heating and hot water is not working AND you have reported the issue via Arthur Online more than 48 hours previously and have not been responded to.  

Leaks

If you have a leak which is causing water damage you MUST isolate the supply. You can do this by turning off the stop cock which is usually under the kitchen sink.  If you cannot locate the stop cock, your meter outside, in the street, should be turned off.  This will stop water from the mains entering the house. This is usually located on the pavement outside the front door to the building.

For emergencies, whereby you cannot stop the leak despite following the above steps, please call Alpha Plumbing 07940 044 665.  Please note, you must only call this number if you cannot stop the water yourself by turning off at the stop cock or the mains.

Locks

Have you been locked out or lost your keys?  Our locksmith is Northants Locks 07751 626 540 however please read the below before you book in a locksmith as charges will be applied to your account.

LOST KEYS HMO Room shares within Houses

If you have lost your keys and are locked out, we may have a spare copy in the office and during working hours (9.00am until 5.30pm Monday to Friday), we can have these sets cut for you at a cost and you can gain entry to your home. We are not obliged to send a locksmith for you nor do we have to drive to the house to open the property doors. The cost of each key is £15.00 + VAT unless you have a special type of key which can be anything up to £60 + vat (special keys usually open your front door and room door with the the same key).

WI-FI 

All Eagle Estates Limited HMO properties, are supplied with Wi-fi. This is arranged via the landlord and the supply speed and service may differ. If you are working from home and require internet, please ensure you have planned to allow for shared internet use.  It is recommended that you speak with your employer if you require a certain level of internet service to enable you to work. 

ENDING TENANCY / RENEWING TENANCY / ROLLING-PERIODIC CONTRACTS

Our Online management software (Arthur Online) may send you a notice that your tenancy is expiring.

You have several options to consider:

Option 1 - Renew tenancy. You can request this by clicking renew tenancy on your Arthur App. We need the landlord's consent to renew so bare with us whilst we contact the landlord and obtain their permission.

Option 2 - End tenancy. You can request this by clicking end tenancy on your Arthur App. Once we receive this, we will ensure that notice has been given in line with your AST.

Option 3 - No action by Eagle Estates Limited / Landlord or the tenant. If your contract is neither renewed or ended and the fixed term date expires, we do not assume you will be vacating. By contractual law, it is assumed you wish to remain in the property until you or Eagle Estates Limited actively request to end the tenancy. This means that if no party takes action on the contract to end or renew, a fixed term your contract will continue month by month and all the terms will remain the same.  This legally protects you from any form of eviction and ensures the landlord gives legal notice correctly, even after your fixed term ends. 

EXITING YOUR ROOM AND RECLAIMING YOUR DAMAGE DEPOSIT

As you are aware we undertook a digital inventory of your room prior to you moving in. Now it's time to move out, you can review the inventory to ensure the room is handed back in the same condition that it was taken.

We expect the following to be carried out for us to release the damage deposit:

• All carpets hoovered, removing any dust, dirt or human hair
• All hard floor areas (en-suite for example) to be hoovered, mopped and/or wiped down removing any residue and dirt.
• All skirting boards, door frames, handles, switches, windows (internal), worktops, shelves, inside each drawer and wardrobe, underneath the bed (unless the bed is fixed) the sides of the bed and the mattress
• Mattresses and carpets free of stains and no bedding or protectors left in the room
• En-suite sink plugs clear of hair and debris, shower waste trap removed (if applicable) and hair & debris removed
• Toilet seats cleaned / Shower doors wiped down smear free / Floors left without debris or human hair
• Any items left for use such as fridges / microwaves / kettles etc emptied and cleaned completely
• Walls refreshed if obvious damages have occurred during your tenancy
• No items left in the room under the bed, down the back of furniture, inside wardrobes or cupboards

Standard cleaning prices (all call outs subject to a minimum fee of £60.00)

Room clean - room only, no ensuite or kitchenette £60.00

Room clean with ensuite - £80.00

Room clean with kitchenette - £80.00

Room clean with ensuite and kitchenette - £125.00

Mattress clean - £30.00

Small rubbish clearance - from £20.00 

Carpet clean - £30.00

If items need to be replaced or fixed (carpet burn damage for example or obvious damage to furniture) we will give you the estimated price to agree on.

Finally, please ensure you: 

• Re-direct your post
• Clean the room to the standard of the inventory
• Ensure the keys are returned 12:00 noon latest on the contract end date to 41 Sheep Street, Northampton, NN1 2NE
• Your communal storage (in particular bathroom and kitchen areas) are cleared of all items and cleaned ready for the next tenant